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Helen Garcia

Agile Coach

Phone:

+44 (0) 7590 640841

Email:

Website:

Linkedin:

in/helengarcia-agile

A Bit About Me

I am an Advanced Scrum Master (A-CSM) with experience across a number of industries and sectors, reaching from rail, training environments, CRM and pharmaceuticals, with a deep-rooted understanding of project methodologies and a  passion for Agile values and approaches.  I am driven to deliver change, striving to serve others by enabling recognition, inspection and adaptation as a team to drive organisational change.

I am the Agile Community Champion for the Association of Project Management , author at SalesforceBen; Quality Cloud; APM; MaykitProjects and I volunteer for Inspiring the Future and Cranfield Trust support and guide others to achieve the best of themselves.

As a Certified Coaching Professional, I specialise in guiding individuals and teams to move from "Can we? to "We can!" and unleash their potential. I coach my clients in a way that utilises both their heads and their hearts. 

If you have any questions about my processes or would like to schedule a consultation, please get in touch today.

  • Certified Advanced ScrumMaster

  • Certified Project Professional

  • Process Consultant

  • Agile Training and Workshops

  • Coaching & Facilitation

  • Agile Coach

  • Certified Agile Project Manager

  • Qualified Productivity Coach

  • Communication 

  • Stakeholder Management

Work Experience

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The Economist: Scrum Master & Agile Coach (Current)

Praxis: Scrum Master & Business Coach (Current)

Astellas: Consultation Strategies: HR Agile Project Lead - Pharmaceuticals

LSX: Salesforce Implementation: Agile Project Manager - NonProfit - Pro Bono

LSX: Salesforce Implementation: Agile Project Manager - NonProfit

GSK: Serialisation Programme: Market Lead - Pharmaceuticals

  • Over the course of 2 years, I have supported 8 teams through their ongoing agile journey, with the scrum framework. This has ranged from new teams learning how to become more agile in a coaching environment, to existing teams that were stagnant and needed support for their continuous improvement. 

  • Speaking regularly at The Economist Community of Practice about retrospectives and creating psychological safety with teams, and coaching teams. 

  • Product Owner Coaching to guide both, new and experienced, product owners to grow in their careers and knowledge. 

  • Facilitation and guiding of all scrum ceremonies, with the motto of “Having fun, whilst getting stuff done”. Approaching retros with “out-the-box thinking”, allows teams to pause, reflect and be creative to embrace experimentation and change. 

  • Projects have included; a new community platform for agents and group subscriptions, Autorenewal legislation requirements for India, new platform development for subscribers to read The Economist and subscribe more easily and payment integration with external platform providers.

  • Over the course of 3 years, I have supported 4 teams through their project journey, with the scrum and kanban framework. This has ranged from new teams learning how to become more agile in a coaching environment, to existing teams that were stagnant and needed support for their continuous improvement. 

  • Providing virtual 3-day remote training workshops on scrum, using both practical and theoretical strategies.

  • Supporting the team to develop positive working practices as a start-up consultancy with their customers.

  • Enhancing the team's communication strategy by introducing regular dailies with customers and introducing fortnightly feedback loops for continuous improvement.

  • Soundboard sessions with clients to understand their pain points, and liaising with the team to improve using experimentation with different channels of communication (Kanban, teams, slack, calls).

  • Supporting the Praxis team in career development coaching, at all levels including C-suite.

  • Creating and facilitating workshops to enable creative ideas on how to improve business processes including Release Management, Project Documentation and Delivery.

  • Facilitation and guided through all scrum ceremonies, with the motto of “Having fun, whilst getting stuff done”. Approaching retros with “out-the-box thinking”, allows teams to pause, reflect and be creative to embrace experimentation and change.

  • Astellas lacked clear guidelines around best practices for employee consultations to align with future business goals

  • Global HR strategy guideline for best practice

  • Supported the team in developing policy & procedure templates for an MVP

  • Employee skills matrix development

  • Demographics template for automated employee updates for new joiners and leavers

  • Succeeded in delivering HR consultation playbook for future business strategy

  • Project to implement a fast and free, user-friendly Customer Relationship Management (CRM) system to comply with the 2018 GDPR legislation

  • Faced with zero budget and rigid timeline due to the CEO diagnosed with a terminal illness

  • Focused workshops to understand the future strategy to provide a CRM solution through the Salesforce.org Nonprofit Success Pack (NPSP)

  • System mapping to understand where the numerous sources of customer data was gathered with the business team

  • Designed & built a solution to meet the 2018 GDPR legislation

  • Provided training videos and worksheets and further knowledge articles for employees to utilise post go-live support

  • Rolled out to the business a user-friendly scalable CRM to enhance future growth.

Project to implement a fast and free, user friendly Customer Relationship Management (CRM) system to comply with the 2018 GDPR legislation

  • Zero budget and a rigid timeline due the CEO diagnosed with a terminal illness

  • Focused workshops to understand the future strategy to provide a CRM solution through the Salesforce.org Nonprofit Success Pack (NPSP)

  • System mapping to understand where the numerous sources of customer data was gathered with the business team

  • Designed & built a solution to meet the 2018 GDPR legislation

  • Provided training videos and worksheets and further knowledge articles for employees to utilise post-go-live support

  • Rolled out to the business a user-friendly scalable CRM to enhance future growth

  • Market Lead to deploy serialisation legislation compliance for Russia, GNE, Egypt, Saudi Arabia & emerging markets

  • Implementing programme governance and change management strategy

  • Lead the workshops to enable gathering user story requirements

  • Servant leadership to the planning and market technical teams to unblock impediments

  • Investigating legislative timelines, risks, and resource management

  • Succeeded in developing a phased planning approach, using iterative releases to meet fixed legislative deadlines across 4 global markets

Career Chronology 

  • 01/20 to present: The Economist: Scrum Master & Agile Coach (Contract - renewed)

  • 12/19 to present: Praxis: ERP and Salesforce Consultancy: Scrum Master & Business Coach (contract - renewed)

  • 04/2019 to 11/2019: GSK: Oversight Market Lead, Serialisation - Global Markets (contract)

  • 09/2018 to 02/2019: Astellas: Agile Project Lead, HR - Emerging Markets (contract)

  • 12/2017 to 11/2018: Astellas: Transformation Programme Manager – Emerging Markets (contract - renewed)

  • 08/2017 to 07/2018: LSX: Salesforce Agile Project Manager – Implementation & Build (contract)

  • 01/2017 to 12/2017: GSK: PMO Lead – Consumer Products – Pack Change Programme (contract - renewed)

  • 08/2016 to 12/2016: GSK: Product Development Manager - Pack Change Programme (contract - renewed)

  • 08/2015 to 07/2016: GSK: Project Manager – Global Pack Change Programme (contract)

  • 06/2014 to 06/2015: Network Rail: Scheme Project Manager – Training Centres Design & Build Programme (contract)

  • 09/2013 to 03/2014: GWR & Virgin Trains: Project Manager – Bidding (contract)

  • 05/2012 to 08/2013: Amey: Delivery Manager - Rail Property & Infrastructure Surveying Programme (FTC)

  • 01/2012 to 07/2013: Network Rail: Assistant Project Manager – HV Substations (Perm)

  • 06/2006 to 12/2011: Network Rail: Possession Planner (Perm)

Trainee Candidate - Aphria TM

Helen learned the personalities in the room and catered to our needs!